At Business Tech USA, customer satisfaction is very important to us. We understand that sometimes a product may not meet your expectations or arrive in perfect condition. This Returns & Refund Policy explains the conditions under which items can be returned, exchanged, or refunded, as well as the process for handling such requests. By purchasing from us, you agree to the terms outlined in this policy.
Returns
- We accept returns of unused, unopened, and undamaged products within 14 days of delivery.
- To be eligible for a return, items must be in their original packaging and accompanied by proof of purchase (receipt or invoice).
- Certain items may be non-returnable due to hygiene, safety, or clearance-sale restrictions.
Return Process
- Contact us at [email protected] to request a return authorization.
- Once approved, return instructions and the return shipping address will be provided.
- Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged item, etc.).
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued using the same offline payment method originally used (e.g., cash, check, or money order).
- Refunds may take up to 10–14 business days to process.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same product, please email us at [email protected].
Non-Refundable Situations
Refunds will not be issued if:
- The item is returned after the 14-day window.
- The item is not in its original condition, damaged, or missing parts not due to our error.
- The item is a clearance or final sale product.
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us:
📧 [email protected]